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What
is the current process procedure?
o
For
what ?
-
How
are bookings currently taken?
o
Reception
fill in booking forms, update the booking tables which come from
Administration. Fill in Amended Booking
Forms - both sets of forms go to Administration where they are computerized.
Reception does have access to a list of members which includes membership type,
whether they are part of a corporate booking etc. This information is generated from Marketing
Department via the Membership co-coordinator and Finance who have the list of
corporate accounts and people who can use them.
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How
is the information currently stored?
o
Do
you mean the booking info? If so this is stored in a box under the desk at
reception and taken to admin at the beginning of every day.
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How
are current payments taken? Do you and how would you like them changed?
o
Invoices are sent to
customers through the finance department.
When we take payment at the desk we create a till receipt one copy of
which goes to the customer. The till
roll goes to Finance at the end of the day.
o
We also record the payment
in the Payment Journal which also goes to Finance at the end of the day.
o
Yes
– this could do with being changed, it is inefficient and data is easily lost.
-
Would
you consider networking your computer systems? (Linking them together to save
data)
o
Yes
-
Would
you consider changing your current booking forms format?
o
Yes
– if it makes things more efficient
-
Would
you consider computerizing the payment journal? (New payment system)
o
Yes
– if it makes things more efficient
-
Would
you consider changing how the time sheets are collected? (Input data via
computer)
o
Yes
– if it makes things more efficient
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